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Shipping policy

What are UPUR’s shipping policies?

Order processing:

UPUR accepts orders round the clock. Order processing occurs on the same date as the order if the order is placed before 12 pm noon. Orders received after 12 pm noon will be processed the next day. 

Domestic shipping policies:

  • Standard shipping:

You will need to wait for 24 hours for the order to be processed. Deliveries take up to 48 hours depending on the address of delivery with UAE, and up to 5 days in GCC countries. Shipment charges are fixed for all orders under 100 AED at 10 AED for non remote areas, In the remote areas, the shipping fee is fixed at 20AED for a purchase less than 100AED . For orders above 100 AED, the delivery fee is exempt (free delivery). Cash on Delivery (COD) facility is available in all GCC countries.

  • Shipping inside and outside of the UAE:

Orders shipped in UAE and GCC countries shall be received through our own delivery services partner. 

  • Shipping confirmation:

When your order is ready to be shipped, a tracking number will be delivered to your email address as shipping confirmation. You can track your order using the tracking number. UPUR will not be responsible for any loss during the shipment. 

  • Free shipping:

The standard shipping fee is 10 AED for non remote areas (Dubai and Sharjah) and 20AED for remote areas (Abu Dhabi, Alain, Fujairah, Umm Al Quwain, Ras Al Khaimah) for orders below 100 AED. Orders costing 100 AED and above are exempt from the shipping fee. For GCC countries the delivery fee is fixed on weight basis.

What is UPUR’s return policy?

If you do not receive the purchased product or the product comes as damaged (email with a photo of the order received to: contact@u-pur.com) , you can return it within seven days of delivery. If you want to return the product for reasons other than mentioned above, you can send an email to UPUR at the following email address:

contact@u-pur.com

Make sure the product is in a sealed and original packaging. Please include your order number and your email address in the email.